Because your satisfaction is our goal:
We are keen to provide the best customer service. You can return the product very simply. All you need to do is write to customer service within a maximum period of 5 days from the date you receive the product.
Conditions for returning the product
We offer a return policy that enables you to return the product within 3 days of receiving it. Please note that the following conditions must be met to successfully process a product return request:
1 - The product can be returned within only 3 days from the date of receipt
2- The product must be in its original packaging
3- It must not have been used and must be tightly closed
Notice:
(Orders for custom printing and formatting cannot be returned or exchanged)
Who bears the return costs?
If you receive a product other than the one you ordered, we will cover the shipping and return costs
If there is no error or defect in the product, but you no longer want it for some reason, we are happy to serve you by returning the product, but the store will not bear the shipping and return costs.
How do I return the product?
Contact us on 0553580801 or via email
[email protected]
1 - We will send you a return policy
2 - Print the return policy, repackage the item in its original packaging, and then deliver it to the shipping company’s office
3 - When we receive the shipment, we will check its condition and then return your money
How do I get a refund?
If payment was made via credit card, the amount you paid will be returned to the card that was used. Please note that it may take a maximum of 10 business days for the value to appear in your bank account from the date we return the value.
If payment is made by transferring the amount to our bank accounts, we will contact you to provide us with the banking information to transfer the amount
If payment is made upon receipt, we will contact you to provide us with bank information to transfer the amount
